Terms of Service

These Terms of Service govern your use of the website located at juicelabs.io, the JuiceXP mobile applications, and any related services (together, the "Services") provided by JuiceXP, Inc. ("JuiceXP", "we", "us"). The Services are a fan activation platform for live events. Through the Services, you participate in quests, rewards, and programs run by the event organizers, venues, and brands that use our platform (each, an "Organizer").

By accessing or using the Services, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing the Services. The Services are intended for users in the United States.

We reserve the right to review and amend these Terms of Service at our sole discretion. When we do, we will update this page and revise the date above. Any changes take effect from the date of publication, and your continued use of the Services after changes are posted constitutes your acceptance of the updated terms. If changes are material, we will make reasonable efforts to notify you, for example by email.

To participate in quests, earn rewards, or redeem prizes, you must create an account. You agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the security of your account and for all activity that occurs under it.

You must be at least 13 years old to create an account. You must be at least 18 to participate in an ambassador program. Some programs are further age-restricted by the Organizer, and it is the Organizer's responsibility to enforce those restrictions (for example, programs involving alcohol sponsors require participants to be at least 21).

Each person may create and use only one account. Use of multiple accounts is strictly prohibited and may result in disqualification from quests and promotions, forfeiture of points and prizes, and suspension or termination of your accounts.

The Services may allow you to earn points, badges, tiers, or other rewards for completing quests and participating in programs run by JuiceXP or an Organizer. Points and rewards have no cash value, are not your property, and are not redeemable for cash. They may not be sold, transferred, or exchanged outside the Services.

Points and rewards are tied to a specific Organizer program. Whether points carry over between programs, seasons, or events is determined by the Organizer, and points may expire, be reset, or be forfeited when a program or season ends or is reset by the Organizer. We and the relevant Organizer reserve the right to adjust, suspend, or revoke points and rewards earned in error or through fraud, abuse, or violation of these Terms of Service, and to modify or discontinue any points or rewards program at any time.

Prizes offered through the Services are earned. You qualify for a prize by completing the required actions, reaching a points or tier threshold, or redeeming while supplies last, as described for that prize. Prizes are not awarded by random chance through the Services. Prizes are subject to availability, eligibility requirements, and any additional rules posted for a specific quest, promotion, or prize.

We and the relevant Organizer reserve the right to verify eligibility, to substitute a prize with one of equal or greater value, and to withhold or reclaim prizes obtained through fraud, abuse, or violation of these Terms of Service. Winners are responsible for any applicable taxes on prizes. Promotions are void where prohibited by law.

An Organizer may choose to run its own separate contest, drawing, or raffle outside the Services, including one that uses a prize you claimed as an entry. Any such promotion is solely the Organizer's, is administered by the Organizer under its own rules, and JuiceXP is not the sponsor, administrator, or a party to it.

Some Organizers run ambassador programs in which you can earn rewards for promoting an event, sharing content, or driving ticket sales through a tracking link or code. If you participate:

• Your relationship is with the Organizer, not with JuiceXP. Participating does not make you an employee, agent, partner, or joint venturer of JuiceXP.
• JuiceXP provides tracking and reward technology only. Any commissions, payments, or other compensation are arranged and paid solely between you and the Organizer. JuiceXP does not hold, process, or pay those funds, and is not responsible for them.
• You are responsible for any taxes on compensation or rewards you receive, and for reporting them as required by law.
• When you promote an event or product, you must clearly and honestly disclose your relationship and any incentive you receive, as required by the FTC and applicable law (for example, using a clear disclosure such as "#ad" or "paid partner").
• You may not obtain or inflate sales, referrals, or rewards through fraud, self-dealing, unauthorized advertising, spam, or misrepresentation. Doing so may result in forfeiture of rewards and termination.

If you access the admin dashboard or otherwise use the Services to run a program, event, quest, or ambassador campaign, you are an Organizer, and the following additional terms apply to you, in addition to any separate written agreement you have with us. If you do not agree, do not use the admin features.

• You are responsible for your program, including the quests, rules, prizes, and rewards you offer, and for fulfilling the prizes and rewards you promise to fans.
• You must accurately describe your program, its eligibility, and its rules to fans.
• You may receive fan personal information (including names, emails, and phone numbers) through the Services and may export it. You are responsible for using it lawfully, including obtaining any consent required for your own marketing, email, or text-message communications, and for complying with applicable privacy, anti-spam, and telemarketing laws (such as TCPA and CAN-SPAM). You act as the controller of fan data once it is in your systems.
• You are responsible for age-gating and restricting any program that requires it (for example, restricting alcohol-sponsored programs to participants 21 and older).
• Any contest, drawing, sweepstakes, or raffle you run is yours. You are solely responsible for its legality and official rules, and JuiceXP is not the sponsor or administrator.
• You are responsible for any compensation you pay to ambassadors or fans. JuiceXP does not hold or disburse those funds.
• You will indemnify JuiceXP for claims arising from your program, your use of fan data, or your prizes and promotions.

The Services may allow you to submit content such as photos, videos, and text (for example, as part of completing a quest). You retain ownership of the content you submit.

By submitting content, you grant JuiceXP, the relevant Organizer, and that Organizer's sponsors and partners a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, display, adapt, and distribute that content in connection with operating and promoting the Services, the event, and the program, including in recaps, galleries, and marketing materials.

You represent and warrant that you own or have the necessary rights to the content you submit, that it does not violate the rights of any third party or any applicable law, and that any people featured have consented to its use. You must not submit content that is unlawful, infringing, harassing, obscene, deceptive, or otherwise objectionable. We and Organizers may review, moderate, or remove submitted content at our discretion.

By creating an account and providing your contact information, you consent to receive communications from us and from Organizers whose programs you join, by email, SMS text message, and push notification, relating to your account, quests, rewards, and events. You can control or opt out of these communications as described below and in our Privacy Policy.

For text messages: message frequency varies, and message and data rates may apply. You can cancel at any time by replying STOP to any message; after you send STOP, we will confirm your opt-out and you will no longer receive text messages from us unless you opt in again. Reply HELP for help, or contact us at hello@juicelabs.io. Wireless carriers are not liable for delayed or undelivered messages. For details on how we handle mobile information, see our Privacy Policy at juicelabs.io/privacy.

JuiceXP does not sell tickets and is not a party to any ticket purchase. When you buy a ticket through an ambassador link or code, or otherwise in connection with a program, the purchase is made with a third-party ticketing provider or the Organizer. All payment, ticket delivery, pricing, refunds, and handling of cancelled or rescheduled events are solely between you and that seller or Organizer, under their terms. JuiceXP does not hold ticket funds and does not issue refunds.

Events are produced and run by Organizers and third parties. JuiceXP is not responsible for the events themselves, or for any change, cancellation, or postponement of an event or program.

Some quests involve real-world activities, such as checking in at a venue or attending an event. You participate in these activities at your own risk and are responsible for your own safety and conduct and for following all venue and event rules and applicable laws. To the fullest extent permitted by law, JuiceXP is not responsible for any injury, loss, or damage arising from your participation in in-person activities.

We respect the intellectual property rights of others and expect users to do the same. If you believe content on the Services infringes your copyright, please send a notice to our designated copyright agent at copyright@juicelabs.io that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing and its location on the Services; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

We will respond to valid notices by removing or disabling access to the material, and we will terminate the accounts of users who are repeat infringers.

By using the Services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on the Services;
• remove any copyright or other proprietary notations from any materials and software on the Services;
• transfer the materials to another person or "mirror" the materials on any other server;
• knowingly or negligently use the Services in a way that abuses or disrupts our networks or any other service JuiceXP provides;
• use the Services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use the Services in violation of any applicable laws or regulations;
• use the Services in conjunction with sending unauthorized advertising or spam;
• harvest, collect, or gather user data without the user's consent; or
• use the Services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

The intellectual property in the materials contained in the Services is owned by or licensed to JuiceXP and is protected by applicable copyright and trademark law. Subject to these Terms of Service, we grant you a limited, personal, non-commercial, non-transferable, and revocable license to access and use the Services. This is the grant of a license, not a transfer of title, and it terminates automatically if you violate these Terms of Service.

The Services and the materials on the Services are provided on an "as is" and "as available" basis. To the extent permitted by law, JuiceXP makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights. We do not warrant that the Services will be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, in no event shall JuiceXP or its suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising from or related to your use of, or inability to use, the Services, even if JuiceXP has been advised of the possibility of such damage.

To the fullest extent permitted by law, JuiceXP's total aggregate liability arising out of or relating to these Terms of Service or the Services will not exceed one hundred U.S. dollars ($100). Because some jurisdictions do not allow certain limitations of liability, some of these limitations may not apply to you.

You agree to indemnify, defend, and hold harmless JuiceXP and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Services, your content, your violation of these Terms of Service, or your violation of any law or the rights of any third party.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Most concerns can be resolved quickly by contacting us at hello@juicelabs.io. If we cannot resolve a dispute informally, you and JuiceXP agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service or the Services will be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.

You and JuiceXP agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a class or representative proceeding.

Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms of Service by emailing hello@juicelabs.io with your name and a statement that you wish to opt out of arbitration. If you opt out, neither you nor JuiceXP can require the other to arbitrate.

We may suspend or terminate your right to use the Services and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Subject to the "Dispute Resolution" section above, you irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Delaware.

For any questions about these Terms of Service, you may contact us at:

JuiceXP, Inc.
hello@juicelabs.io